EnglishWayUp is operated by VERBAIS REALITY Ltd., Bulgaria. For students under 18, please have a parent or guardian manage bookings and payments.
Booking your lesson
Choose your preferred duration and an available time:
- 45 minutes: exclusively for children aged 10 and under.
- 60 or 90 minutes: our standard lesson options.
Please book at least 24 hours before the lesson starts. New bookings are not available within the next 24 hours.
For example, at 15:00 on Monday, the earliest possible booking is 15:00 on Tuesday, subject to availability. The same rule applies when choosing a new time for a rescheduled lesson.
Please check the date, time and time zone in your booking details and confirmation.
Lesson prices
All prices are in euros (EUR). Our current lesson prices are listed on the website. Prices may change without advance notice for future bookings.
The price displayed for your lesson when you book is the agreed price. Later price changes do not affect confirmed bookings or free rescheduling of lessons already paid for.
Booking confirmation
No payment is required when booking. Choose an available time in our calendar, complete the booking steps and wait for Cal’s confirmation.
The published lesson prices still apply. We will arrange payment with you separately.
Cancelling or rescheduling
We understand that plans change. Your options depend on how much notice you give before the lesson starts:
| Notice before the lesson | Cancellation | Rescheduling |
|---|---|---|
| 24 hours or more | Full refund | Free |
| At least 12 hours but less than 24 hours | 50% refund | Free |
| Less than 12 hours | Normally no refund | Normally no free rescheduling |
Emergency exceptions and your consumer rights still apply.
Refunds are calculated from the amount paid for the affected lesson. Free rescheduling transfers your payment to another available lesson of the same duration.
How to request a change
Use the link in your booking confirmation, or contact us through the website form.
Please include the student’s name, booking email, lesson date and time, and whether you would like to reschedule or request a refund.
For contact-form requests, notice is counted from when your request reaches us. Please keep any submission confirmation.
Late arrival or a missed lesson
If you are running late, please let us know. The teacher will wait for 15 minutes and attempt to contact the parent or student.
If the student joins late, the lesson normally finishes at its original scheduled time. Missed time is not normally added or refunded.
If the student has not joined after 15 minutes, the lesson may count as missed and be charged in full, without a refund or replacement lesson.
If an emergency caused the absence, please contact us so we can help.
If we need to cancel
If EnglishWayUp cancels or cannot deliver your lesson, you choose free rescheduling or a full refund for the affected lesson.
We will let you know as soon as reasonably possible.
Illness, emergencies and unexpected disruption
Some things are beyond a family’s control.
Sudden serious illness or a family emergency: please contact us as soon as reasonably possible. We will consider a complimentary reschedule individually, even when you cannot give the usual notice.
Air-raid alerts, unexpected power outages or major unexpected connectivity disruptions: we will arrange a replacement lesson or make up lost teaching time, depending on how much of the lesson was affected.
Safety comes first. During an air-raid alert or another immediate emergency, take care of yourself and your family, and contact us when it is safe and practical.
If a problem on our side prevents us from delivering the lesson, you can choose a full refund or free rescheduling.
Receiving a refund
We aim to initiate eligible refunds within five business days of your refund request, while respecting any applicable legal deadline.
Refunds normally return to the original payment method. For bank transfers, we may need to confirm the account details.
Your bank may apply local transfer or currency-conversion charges. We do not cover these charges, except where required by applicable consumer law.
Your bank or payment provider may also take additional time to show the refund in your account.
Your consumer rights
Your rights under applicable consumer law are unaffected by this policy and take priority where they provide a different entitlement.
Where a statutory withdrawal right applies, you generally have 14 days from concluding the contract to withdraw without giving a reason.
If you expressly request lessons to start during that period and then withdraw, a proportionate charge for teaching already provided may apply. The withdrawal right can end once the service is fully delivered, but only with the required prior consent and acknowledgement.
You can notify us of withdrawal through the website contact form with a clear statement of your decision.
Need help?
Please use our website contact form, including your booking details. We will be happy to help.